iMeet® Central phone and live chat support will be unavailable on Friday, August 18, from 12-6pm PST due to a company event. Please submit all tickets via the portal or email us at firstname.lastname@example.org. All tickets will be answered in order of priority on Monday, August 21, at 7am PST.
At Central Desktop, we strive to provide the highest level of availability, performance and security to our customers. With this in mind, we are making some important changes.
Over the past several months, we have evaluated a number of vendors and have chosen to slowly transition our application infrastructure to Amazon Web Services. Amazon Web Services is the leader in cloud computing and is an industry leader in safe, secure cloud-based hosting. So rest assured, all of your important data and content is safe and sound. While we are switching data centers, the overall security of your data and the team managing it doesn't change.
For most of you, you won't have to do anything in this transition. This will only affect customers whose IT departments have restricted access to the internet.
Additionally, as you probably know, Central Desktop was acquired by PGi (NYSE: PGI) in late 2014. As part of this exciting acquisition, we will be joining the iMeet portfolio of products. Over the coming months, the Central Desktop name will be phased out and the new name of iMeetCentral will take its place. More information on this will be sent out in the coming weeks.
What is changing? Files downloaded from Central Desktop will start to come from imeetdata.com (instead of centraldesktop.com).
What isn't changing? While we are switching data centers, the overall security of your data and the team managing it doesn't change. Your data is still encrypted both at rest (AES encryption at rest) and in transit (TLS 1.0 or higher). We remain SSAE 16 certified.
When is this changing? Tuesday, September 22, 2015
Will this affect me? Most likely this will not affect you at all. You will continue to use the Central Desktop application as usual. Only customers who have highly restricted access to the internet may be affected.
What do I tell my IT department? The following URLs should be added to their whitelist:
Since we will be serving files from Amazon’s CDN (Content Delivery Network), we will no longer supply a whitelist of IPs.
You can always get the current domain whitelist here.
What other changes can I expect in the future? We will slowly be transitioning the centraldesktop.com URL to imeetcentral.com in October. All existing links will continue to function and should generally be transparent to all users. Stay tuned for more information about that.
How can I get more information? If you have any questions about if this will affect you, please contact our Product Support team at email@example.com.