Meet the Team


Mark Fordham

vice president, customer success and account management

Mark is the vice president of customer success and account management at iMeet® Central by PGi, overseeing all customer experience efforts for the company, including Product Support, Implementation, Customer Success and Account Management. Mark has 19 years of experience in strategic client and product management as well as software implementation leadership. Previously, Mark served as director of implementation services at NEOGOV where he led the company's fledgling customer experience efforts from infancy into a thriving enterprise of scalable and profitable service delivery. Mark also worked at Advantage Sales and Marketing where he oversaw the expansion of the client services and operations team to a $100M enterprise. Mark holds a bachelor's degree in education from Biola University near Los Angeles, CA. 


Kevin Lewis

director, product support and training

Kevin was born and raised in Southern California. Throughout his career, Kevin has cultivated his joy of customer service and technology, applying it to the day to day life of the Support team. In his free time you can find Kevin spending time with his family, reading a good book, enjoying some craft beer, or watching some baseball at Chavez Ravine. 


Habib Daof

support team lead

Habib is a technology enthusiast who enjoys teaching as well as learning with others. He loves a good adventure, cruising in his car, music, and laughing with friends. Tinkering with electronics was a hobby growing up and he pursued a Computer Information Systems degree in college. 


Michelle Cortado

product support representative

Michelle is an optimist who believes that every day is an opportunity to learn something new. She is passionate about technology with 10 years of experience in software support. In her free time she enjoys urban exploration, scouring the city for delicious new restaurants and colorful street art.



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