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Update: Collaborative Spreadsheets are now available for all users. Release Part1 & Part2 are complete. Please see our Quick Steps & Troubleshooting to learn more about the new functionality

Support response times

The below table shows our estimated* response times for general Support Requests for each support plan 

 

Support Type  Basic Standard Premier
Plan Type Personal (free edition) Professional, Enterprise, and Agencies Available for an extra fee for Enterprise and Agencies
Initial response time 48 hours 6 business hours 2 business hours

 

*The above times are estimates and do not imply any guarantee. Estimated response time reflects time elapsed during our Hours of operation

* Support Business hours are 6am - 3pm Pacific Time

* Support queue is managed 24/7 for urgent issues

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