The below table shows our estimated* response times for general Support Requests for each support plan
Support Type | Basic | Standard | Premier |
---|---|---|---|
Plan Type | Personal (free edition) | Professional, Enterprise, and Agencies | Available for an extra fee for Enterprise and Agencies |
Initial response time | 48 hours | 6 business hours | 2 business hours |
*The above times are estimates and do not imply any guarantee. Estimated response time reflects time elapsed during our Hours of operation
* Support Business hours are 6am - 3pm Pacific Time
* Support queue is managed 24/7 for urgent issues