Web folders troubleshooting

General Windows web folders connectivity issues

If you're running into Windows error messages when setting up Web Folders, this may be related to a specific configuration on your machine or network. Please take a look at the troubleshooting Windows WebDav guide for tips.

Problems downloading files larger than 50mb

You may receive an error message when you try to download a file that is larger than 50mb using WebFolder on a computer that is running Windows 7, Windows Vista, or Windows XP. You can change your registry to help deal with this error message. To fix this, try the following steps:

  • Click Start, type regedit, and then click OK. (In XP: Click Start, click Run, type regedit, and then click OK.)
  • Locate and then click the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WebClient\Parameters
  • In the right pane, right-click the FileSizeLimitInBytes value, and then click Modify.
  • In the Edit DWORD Value box, click to select the Decimal option. In the box under Value data, type a value that is larger than the size of the file that you want to download. Click OK.
  • Quit Registry Editor and restart your computer.

Registry Edit

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Receiving destination folder access denied error message

When transferring files between folders in the Web Folders integration of Windows, you may receive the following window indicating an error of the Destination Folders' Access being Denied. 

Registry Edit

 

 

 

 

 

 

 

 

 

 

 

 

 

 

If you find that all permissions from the member of the workspace are correct and this message is in error, the issue may pertain to the naming of the file in which is trying to be uploaded via WebDAV into Central Desktop. If so, please check the name of the file that has caused this error and see the following rules that pertain to the naming convention limits for file names used by the WebDAV feature;

  • Characters that are supported: ~ ! @ $ % ( ) ' , . - _ = ;
  • Characters that are NOT supported: + ` ^ & # { } [ ]
  • Characters that are not able to be used due to Windows file naming restrictions: | * "

Problems with large numbers of files or folders

You may run into problems accessing a Web Folder that contains many files and/or many folders. You can change your registry to help deal with this error message.

To fix this, try the following steps:

  • Click Start, type regedit, and then click OK. (In XP: Click Start, click Run, type regedit, and then click OK.)
  • Locate and then click the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WebClient\Parameters\
  • In the right pane, right-click the FileAttributesLimitInBytes value, and then click Modify.
  • In the Value data box, type the value that you want to use, and then click OK. For example, if the Web folder contains 20,000 files, type 20000000 in the Value data box.
  • Exit Registry Editor.
  • Stop and then restart the WebClient service. To do this, follow these steps:
  • Click Start, click Run, type cmd, and then click OK.
  • Type the following commands, and then press ENTER after each command:
  • net stop webclient
  • net start webclient

Slow response when working with WebDAV resources on Windows Vista or Windows 7

If using Windows Vista or Windows 7 for accessing a WebDAV resource you may experience some delays or slow response times. This is typically caused when a WebClient issues a WebDAV command in checking for a web proxy server before issuing each command. 

If using Windows Vista or Windows 7 to access your WebDAV resources and there is no proxy server between your client machine and the WebDAV resource you may experience the following delays:

  • Opening a WebDAV folder
  • Copying files to or from a WebDAV folder
  • Changing from one folder to another on the WebDAV folder explorer
When the Auto-Proxy detection feature is enabled and there is no proxy server in the environment between the client and WebDAV resource, the WebClient waits for the timeout of Auto-Proxy detection. This in turn leads for command completion to take longer due to the wait for Auto-Proxy detection to timeout, thus causing the delay that the user may be experiencing. 
 
If there is no proxy server between the client and the WebDAV resource, the option for the Auto-Proxy detection may be turned off. Confirm that there is no proxy server between the client and the WebDAV resource and de-select Automatically detect setting in the LAN Settings of Internet Explorer. Please refer to the following steps to do so:
  1. Start Internet Explorer
  2. Click Tools, then click Internet Options
  3. Click the Connections tab, and then click LAN Settings
  4. De-Select the Automatically detect Settings
  5. Click OK

Deselecting webfolders

 

 

 

 

 

 

 

 

 

 

 

 

How to stop .DS_store files from being created on MAC

First, open Terminal by navigating to Applications > Utilities > Terminal

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Once you're in the command prompt type the following line: defaults write com.apple.desktopservices DSDontWriteNetworkStores true

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Press Enter, then restart your computer so the changes take place.

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